Refund policy

Refunds & returns

We want you and your reptile to love your order. Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Faulty, damaged or not as described

If your item arrives damaged or faulty, or isn't what we described, you're entitled to a replacement or refund. Please email us within 30 days of delivery with your order number and a photo of the issue.

Change of mind

We don't offer refunds for change of mind, so please check sizes before ordering.

How to make a claim

Please don't post anything back without contacting us first. Email mattliutai@gmail.com and we'll tell you exactly what to do. In most cases we'll send a replacement or refund without you needing to return the item.

Approved refunds go back to your original payment method within 5-10 business days.